I NOTE Catriona Stewart's in which she refers to a ScotRail employee who helped her mother ("How to stop the scourge of jobsworths in their tracks", The Herald, September 14).
About half a dozen times a year I use trains to travel to England or the North of Scotland. When in Central Station in Glasgow I only have to look a bit puzzled for a member of ScotRail staff to come and ask if I need any assistance. The service I have received is second to none, so much so that on a couple of occasions I have bought a tin of biscuits, taken it up to the station manager's office and given it to him and explained why I was handing over the biscuits, to thank him for the great service.
Perhaps if we all did this, the jobsworths would behave differently.
Margaret Forbes,
Corlic Way, Kilmacolm.
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