HAVING recently visited Glasgow's state of the art Queen Elizabeth University Hospital with its Atrium and wards reaching up to 11 floors, I was disappointed with the automatic high-tech lift system which guides to the lift which takes you to your destination most quickly. So far so good but it becomes immediately apparent once inside it that not much thought went into the speaker system informing you which floor you are on. The automated voice is very incoherent and difficult to understand even if you have no hearing problems.

You would think in this day and age of advanced acoustics as important a feature as this would be attended to. It is all very well being in a state of the art lift system, but quite alarming if you don't know where you are going.

Neil Stewart,

61Dunmore Street, Balfron.